Effective Date: January 1, 2026 | Last Updated: September 2026
By accessing the website or contracting for services with Samanvi Digital Solutions ("SDS"), you agree to be bound by these Terms and Conditions and all applicable Service Level Agreements (SLAs). If you do not agree to these terms, you should refrain from using our services.
All service proposals, internet leased line deliveries, SIP trunk activations, and cloud deployments are subject to technical feasibility, site readiness, and commercial agreement sign-off. Provisioning timelines (e.g. 5 to 10 working days for fiber delivery) are estimates based on standard network deployment conditions.
SDS guarantees enterprise network uptime (typically 99.5% to 99.9% depending on the specific service tier) as detailed in the individual Master Service Agreement (MSA). Service credits and escalation protocols are administered according to carrier SLA matrices and logged ticket timestamps.
The customer agrees to use connectivity, cloud instances, and communication channels exclusively for lawful business operations. The customer shall not utilize services for unsolicited spam transmission, copyright infringement, unauthorized network penetration testing, or violation of TRAI / DoT telecom regulations.
Invoices are generated on a monthly, quarterly, or annual basis as specified in the agreed quotation. Applicable GST and government regulatory taxes will be levied as per statutory requirements. Late payments may result in service suspension following official notice.
To the maximum extent permitted by law, SDS and its technology partners shall not be held liable for indirect, incidental, or consequential damages resulting from force majeure events, municipal fiber cuts beyond reasonable control, or unauthorized access resulting from client credential negligence.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the competent courts in India.
For questions regarding our terms and service agreements, please reach out to:
Samanvi Digital Solutions Legal & Commercial Desk
Email: info@samanvidigitalsolutions.com
Direct Numbers: +91 85534 37892 / +91 73533 56233 / +91 99866 75652
WhatsApp: +91 99866 75652